How do I recover my Hotmail password when the verification code to reset the password won't work? Retrieve the recovery code. Reset or change your password Get your admin to reset password Reset your own password Change your password. You should be able to provide all account details and some emails that are in that inbox. If you didn't register a backup email account or phone number, tap I don't have any of thesetap Nextenter a backup email, and follow the on-screen instructions.